A Wireless “Technology Refresh”, with increased control, visibility, customer service and a 26% savings.

A large national real estate investment and development company was looking to renegotiate the contracts for their mobile devices. They wanted improved coverage, reduced spend and a higher level of customer service. METHOD was engaged to project manage the bid process, procurement and implementation.

The Challenge:

• The client was using several different providers due to experiencing coverage issues in numerous geographic areas.
• The incumbent provider’s service had diminished and they were not providing the client with the level of service they expected and deserved.
• The client was incurring usage and overage charges with no visibility into the cause.
• The client lacked the resources and expertise to complete the vendor negotiations and make a fully informed purchasing decision.

The METHOD Solution:

• METHOD started with a detailed audit and analysis of current services, contracts and spends.
• METHOD solicited and reviewed bids, headed contract negotiations and guided the client to an informed decision.
• METHOD managed the delivery of the new services and provided aftercare support to assure accurate billing and inventory going forward.
• METHOD facilitated increased support and level of service from the new vendor, including a quarterly pricing review to ensure ongoing cost control.

Benefits to the Client:

• METHOD delivered measurable and verified savings of 26% off the clients’ total cellular spend while providing improved coverage and customer service.
• METHOD’s negotiations included a complete wireless technology refresh at no cost to the client and one time credits worth over $200,000.
• METHOD was able to obtain unpublished pricing for the client.

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