A large national real estate investment and development company was looking to renegotiate the contracts for their mobile devices. They wanted improved coverage, reduced spend and a higher level of customer service. METHOD was engaged to project manage the bid process, procurement and implementation.

The Challenge:

• The client was using several different providers due to experiencing coverage issues in numerous geographic areas.
• The incumbent provider’s service had diminished and they were not providing the client with the level of service they expected and deserved.
• The client was incurring usage and overage charges with no visibility into the cause.
• The client lacked the resources and expertise to complete the vendor negotiations and make a fully informed purchasing decision.

The METHOD Solution:

• METHOD started with a detailed audit and analysis of current services, contracts and spends.
• METHOD solicited and reviewed bids, headed contract negotiations and guided the client to an informed decision.
• METHOD managed the delivery of the new services and provided aftercare support to assure accurate billing and inventory going forward.
• METHOD facilitated increased support and level of service from the new vendor, including a quarterly pricing review to ensure ongoing cost control.

Benefits to the Client:

• METHOD delivered measurable and verified savings of 26% off the clients’ total cellular spend while providing improved coverage and customer service.
• METHOD’s negotiations included a complete wireless technology refresh at no cost to the client and one time credits worth over $200,000.
• METHOD was able to obtain unpublished pricing for the client.

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A nationally recognized web retailer was relocating to a new corporate headquarters.  METHOD was engaged to create a needs analysis for the firm’s voice, data and equipment and project manage the bid process, procurement and implementation.

The Challenge:

• The client needed to relocate and be fully functional, including a mission critical call center, in a very limited time frame.
• A large capital expenditure was a serious budgetary concern.
• The client was interested in VoIP technology but did not have the resources or expertise to complete the analysis without external assistance.

The METHOD Solution:

• METHOD performed an audit and evaluation of the current data and voice networks, which revealed operational inefficiencies, overpriced services and excess capacity.
• METHOD provided the VoIP expertise to define the specifications, solicit proposals and make recommendations regarding the configuration, purchase and implementation.
• We assisted the client with the implementation of a hosted VoIP solution. The solution provided complete visibility and control of their call center operations and integration of their internal applications and Saleforce.com.  This net result was increased sales and customer service.

Benefits to the Client:

• By leveraging the value proposition of hosted VoIP, METHOD helped the client achieve an overall monthly costs savings of 23% with zero capital expenditure.
• Hosting their voice infrastructure in the “cloud” allowed the client to achieve several layers of business continuity without any additional spend.

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